A non-conformance report (NCR) is the record raised when work or material fails to meet its specified requirement — a rejected panel, a wrong profile issued to the floor, an installation that failed inspection. A useful NCR is more than a rejection. It states what failed and where, the root cause, the corrective action, who is responsible for carrying it out, and a due date; it is closed only when the corrective action has been recorded and verified, with the closer’s name and the time. The NCR is the link between a failure and the rework it causes. Without it, rework cost is paid but never explained, and the same failure comes back on the next zone.
For contractors who fabricate what they install, most non-conformances surface as a rework round — a QC reject in the factory or a return from site — so Muthari OS raises the NCR on the round itself, where the evidence already is.
A rework round has a typed cause (QC reject, site return, NCR, damage), a reason, a quantity and the stages it rolls back to, chosen from a stage picker rather than typed. An NCR raised on it carries the root cause, the corrective action, an assignee who is notified, and a due date.
An NCR cannot be closed until its root cause and corrective action are recorded. Closure stamps who closed it and when. Repeat inspections after the rework are stamped as repeats and the rounds are counted; the same gates apply on the way back through.
Photos and documents attach to the round, stamped with name and time. Rework cost is reported honestly as costed or not yet costed — an uncosted round shows as uncosted, never as zero — and the cost itself is a separate commercial entry with its own approver.